Servicenow Admin

3 - 5 Years
Gurgaon

Job Description

ESSENTIAL FUNCTIONS:

Strong working knowledge of ServiceNow components such as Service Catalog, Change Management, Incident Management, Problem Management, Asset Management, CMDB, Knowledge Management, Release Management. Configuring, administering and scripting the ServiceNow ITSM tool. Working closely with our customers to provide solutions and develop the software to fit those needs. Configuration/customization of the ServiceNow system, including creating workflows. Building service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service Solid Development/Administrator background. Technical integration experience with SOAP or REST standards are preferred. Implementations of ServiceNow Workflow Design. Ability to recognize potential and actual issues, needs and opportunities for improvement in the implementation of ITSM technologies and service management practices. Managing Data Feeds and Loading data in ServiceNow Working on user management/ groups/ roles Managing TASK SLAs in regard to scrubbing breach/reassignment of breached cases. Must have experience working on Data Sources Basic Understanding of Web Services Understanding of working on LDAP/SSO Server configuration Should have knowledge and hands on experience of basic admin concepts like Field Watcher, Content Management System, Email Notifications (Priority/ Weight concept), Experience working on ServiceNow Instance/s management (Like Manage Upgrades, Activate Plugin). Experience working on setting up of ServiceNow reports. Experience working on ServiceNow Releases. Basic understanding of implementing (IPC) process, Project Management modules, RIDAC etc. Should have knowledge on basic client scripting. Knowledge on CMDB and Discovery modules Experience working in customization and maintenance of Incident, Problem and Change (IPC) forms. Experience working in maintenance of workflows.

Salary: Not Disclosed by Recruiter

Industry:Telecom/ISP

Functional Area:IT Software - Application Programming, Maintenance

Role Category:Programming & Design

Role:Software Developer

Employment Type:Permanent Job, Full Time

Key Skills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:B.Tech/B.E. - Any Specialization, BCA - Computers

Company Profile

ATC India Infrastructure Private Limited
www.atctower.in
View Contact Details+

Recruiter Name:Shubhra Arya

Contact Company:ATC India Infrastructure Private Limited